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How 3cr Handles Your Personal Data

At 3cr, we take the privacy of every account holder seriously — this page sets out exactly what personal data we collect, why we hold it, and what…

Data collected only for stated purposesSecure account storage with encryptionYour right to access or erase dataGoverned by applicable Indian lawContact us anytime to update your details

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What This Privacy Policy Covers

3cr Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to personal data 3cr collects when you open an account, make a deposit through UPI, Paytm or PhonePe, or contact our support team. We collect information such as your name, email address, phone number, payment reference identifiers and device identifiers. We use

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this data to operate your account, process transactions and comply with obligations under applicable Indian law. We do not sell your personal data to third parties. Data shared with payment processors — including UPI gateway partners, Paytm and PhonePe — is limited to what is strictly
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necessary to complete your transaction. Access and eligibility for our services depend on local law and are available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is handled, want to request a copy of what we hold, or need to ask us to delete specific records, our privacy team is reachable through the channels below. We aim to respond to all data-related requests within five working days.

Team online

Email Privacy Team

Send your data access, correction or deletion request to our dedicated privacy address. Include your registered email so we can verify your identity before acting on any request.

Live Chat Support

Our chat team can log your privacy query and route it to the right handler. Chat is available around the clock, so you can raise a concern at any hour without waiting for business hours.

Help Centre Ticket

Submit a formal privacy ticket through the Help Centre inside your account dashboard. Tickets create a traceable reference number so you can follow the status of your request at any point.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Privacy at 3cr is handled through a set of concrete, documented practices — from the moment your account is created to the day you choose to close it.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted using industry-standard AES-256.

Cookie Usage and Consent

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Security Controls

Two-step verification is available on every 3cr account.

Data Retention Schedule

We retain account data for as long as your account is active and for a defined period afterward as required…

Third-Party Data Sharing

We share personal data only with processors who need it to deliver the service — payment gateways, identity verification partners…

Your Right to Correct or Erase Data

You can request a copy of the personal data we hold, ask us to correct inaccuracies, or ask us to…

Common Questions About Your Privacy at 3cr

The answers below address the questions we receive most often about how your personal data is used, who can access it, and how to exercise your rights as an account holder.

We collect your name, email address, phone number, date of birth and the payment identifiers generated when you deposit via UPI, Paytm or PhonePe. We also log device type and IP address to protect your account from unauthorised access.

We share data only with service providers who process it on our behalf — payment gateways, identity verification partners and fraud-detection systems. We do not sell your data, and all processors are contractually bound to keep it confidential.

Submit a data access request through the Help Centre ticket system or email our privacy team. Verify your identity with your registered email address, and we aim to fulfil your request within five working days.

Yes. Where no legal retention obligation prevents deletion, we will erase your records on request. Some transaction data tied to UPI or Paytm payments must be kept for the period required under Indian financial regulations before deletion is possible.

We retain account and transaction data for the period mandated by applicable Indian law after account closure. Once that retention period ends, data is securely deleted from our servers and no longer accessible to our team.

We use session cookies to maintain your login and analytics cookies to measure page performance. You can turn off analytics cookies in your account settings without affecting your ability to deposit or access the lobby.

Contact our privacy team by email or through a Help Centre ticket and describe the concern in detail. We will acknowledge your complaint within two working days and provide a substantive response within ten working days.

How 3cr Handles Your Personal Data

Reach Us About Your Privacy

Email Privacy Team

Live Chat Support

Help Centre Ticket

How We Protect and Manage Your Data

Encryption at Rest and in Transit

Cookie Usage and Consent

Account Security Controls

Data Retention Schedule

Third-Party Data Sharing

Your Right to Correct or Erase Data

Common Questions About Your Privacy at 3cr

01 What personal data does 3cr collect when I open an account?

02 Does 3cr share my data with third parties?

03 How do I request a copy of the data 3cr holds about me?

04 Can I ask 3cr to delete my personal data?

05 How long does 3cr keep my account data after I close my account?

06 How does 3cr use cookies, and can I turn them off?

07 Who do I contact if I believe my privacy rights have been violated?

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